Privacy Policy
Colebrand International Limited use and protect your data. Colebrand International Limited is a company, registered in the United Kingdom, Registered Company Number: 05063696. Colebrand International Limited is committed to protecting the privacy of everybody who visits our website or contacts us by telephone, post or electronically.
How we obtain information from you
We obtain information from you when you contact us or use our website, for example, if you contact us about our products and services, if you give us any information via online forms, if you make an enquiry about our products or services, if you purchase from us, if you email us, or if you register an account with us. This information may include your name, address, email address, telephone number and any other information you choose to provide.
Non-personal information collected during your visit to our website
Whenever you browse, or read pages on, our website, or download information, information is automatically recorded about your visit from the computer or device you use to access our website. This information does not identify you personally; the information recorded may include the following:
- The date and time you access our website.
- How long you were on the website during a ‘session’.
- How many pages, and which pages, you visit during a 'session' on our website.
- Your internet domain name (this might be your internet service, your place of work, etc.).
- The ‘IP’ address (a number assigned to your computer whilst you are surfing the internet).
- The operating system of your computer and the internet browser you use.
- The website you were on before you linked to ours (for example, the search engine you used).
This tells us how many visitors come to our website, the types of computers they use, and how visitors find our website; with this information we can improve our website for all our visitors and make it more useful to you.
How we use your information
We will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so and only use and share your personal data where we have a proper reason for doing so, these reasons include:
- Consent: you have given consent for us to process your personal data for a specific purpose.
- Contract: the processing is necessary for us to complete a contract (order) you have with us, or because you have asked us to take specific steps in preparing an offering for you, or before placing a contract.
- Legal obligation: the processing is necessary for us to comply with the law.
- Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.
- Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.
Here is a list of the main ways that we may use your personal information:
- To ensure that the content on the website is presented in the most efficient way for you and your computer and to enable you to participate in interactive features of the website.
- To provide you with information relating to our website, our products or services that you request from us.
- To notify you about any changes to our website, including improvements, and service or product changes.
- To provide you with information on other products or special offers that we feel may be of interest to you in line with those that you may have expressed an interest in.
- To send you communications which you have requested or that may be of interest to you. These may include information about products, events, promotions, offers, information about the Company and replies to requests.
- To process orders you have made.
- To meet our obligations arising from any contracts (orders) entered into by you and us.
- To seek your views or comments on the products or services we provide.
- To administer our business and this website.
You will be treated as having given your permission for disclosures referred to in this policy.
Who we share your information with and why
Colebrand International Limited work with a number of trusted suppliers to provide the high quality products and services you expect from us. In all cases the minimum personal data is shared in order to fulfil your orders or provide the products, services and / or information you have requested.
Your data may be shared with the following categories of third parties:
- Payment processors – to enable you to make payment(s) for our products or services.
- Payment processors – to enable you to make payment(s) for our products or services.Suppliers, Contractors & Sub-Contractors – to enable us to design, quote, manufacture, supply, install, maintain, etc., our products and services.
- Delivery companies – if you place an order with us requiring delivery.
- Professional advisors – to enable us to comply with our legal and contractual duties and to recover debts.
- Website analytics – we use Google to supply statistics on the usage of our website.
We also have a legal obligation to share data in response to properly made requests from:
- Law enforcement agencies - for the prevention and detection of a crime or when the law requires us to, such as in response to a court order or other lawful demand or powers contained in legislation.
- Governmental & other regulatory bodies
Third party processing
We may pass your information to third party service providers, agents, subcontractors and other organisations for the purposes of completing tasks and providing services to you on our behalf, for example delivery / shipping companies. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms and conditions or to protect the rights, property or safety of our suppliers and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
We will not sell or rent your information to third parties.
Third party processing
We may pass your information to third party service providers, agents, subcontractors and other organisations for the purposes of completing tasks and providing services to you on our behalf, for example delivery / shipping companies. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms and conditions or to protect the rights, property or safety of our suppliers and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
We will not sell or rent your information to third parties.
What happens when I link to another site
This website contains links to other websites. This privacy policy applies only to our site. When you move to another site, ensure you read the privacy statement of any site which collects personal information.
How long do we keep your personal data
When you have an account with us we keep your data whilst until you close the account. In line with regulatory requirements; contact details, account details and payment history must be retained for a minimum of seven years if you have placed an order with us.
Transferring your information outside Europe
Your data is stored in a secure data centre located in the United Kingdom. Your information will not normally be transferred to a third country – defined as a country outside the European Economic Area (EEA).
If you request delivery of an order to an address outside the UK / EEA the delivery details, which may include telephone number and email address, will be provided to the delivery company to ensure the delivery can be made and that the appropriate authorities are informed about the importation of the goods.
Security
The security of your personal data is a major concern for us. We have legal obligations to keep it safe and handle it with care and the penalties for not doing so are very high. We use a variety of technological and operational security measures to protect your information against any unauthorised access to, unlawful use of, and modification and destruction of any personal data we store.
Your rights relating to your personal data
You have the following rights:
- The right to be informed. Individuals have the right to be informed about the collection and use of their personal data. This privacy notice fulfils that requirement.
- The right of access. The information we have about you can be obtained by making a request in writing to the Data Protection Officer using the contact details at the end of this policy. To obtain the information you may be required to pay a small fee to cover our costs.
- The right of rectification. Contact the Data Protection Officer if you are concerned that any of the information we hold on you is incorrect and to have that data corrected.
- The right to erasure. In certain circumstances, you have the right to request that we delete personal data held about you. This does not apply if we have a legal reason for retaining it.
- The right to restrict processing. In certain circumstances, you have the right to ask us to 'restrict processing of data'. This means we would need to secure your data but not otherwise use it. In practice this would involve suspending any account you have with us.
- The right to object. You have the right to opt-out of any marketing communications that we may wish to send you. You can change your marketing preferences at any time by contacting the Data Protection Officer.
- Rights related to automated decision-making including profiling. Colebrand International Limited does not apply any automated decision-making or profiling to any of your personal data.
How to contact us
In writing:
The Data Protection Officer, Colebrand International Limited, 162-168 Regent Street, London, W1B 5TD.
By using our contact page.
Before releasing or updating your personal data we may ask for proof of identity.We review this Privacy Policy regularly; the Policy was last reviewed in February 2021. If this policy changes in any way, we will place an updated version on our website.
